‘The bank for a changing world’: the slogan of BNP Paribas for a number of years, is extremely apt for a bank in touch with the real world. Ranked first on the list of French financial institutions and named the ‘World’s best bank’ for 2016 by Euromoney, this bank has very quickly understood that the world is indeed changing, being pushed by irreversible technological transformations and by clients/consumers whose behaviour is also undergoing radical change: better informed, more independent, increasingly demanding in terms of wanting the best service for their money, they expect personalised services, flexibility in how they manage their accounts, to feel that they are being listened to, a fluid relationship and more besides…substantiated costs!
“Strewth, cobber, another one’s coming!” This, or similar, could be the reaction of Crocodile Dundee on hearing that German discounter Kaufland will be arriving soon in Oz.
The Schwarz Group subsidiary and Lidl sister company has confirmed that a feasibility study on market entry has “already made considerable progress” but refrains from giving a specific starting date.
After more than a decade interviewing women about their sales experiences, I’ve heard the good, the bad and the ugly. And while there is no single, sure-fire way to make a sale, there are certain common factors that can derail one. Because women drive the majority of consumer spending with their buying power and influence, their perspectives on the customer experience are important for anyone in sales. In that spirit, here are three sales “killers” that any salesperson – male or female – should avoid at all costs. Are they the only ones? No. But they’re a good start.
As guiding thread of this years Paris Retail Week event which will take place from Tuesday 19 to Thursday 21 September, the theme of Live Retail will be discussed in its various aspects through Plenary conferences and Keynotes.
Thanks to data, retail has changed paradigm: the consumer and brands are developing a new relationship in connivance and commitment to achieve authentic, human and experiential commerce at any time, everywhere.
I just experienced my first backcountry camping trip a few months ago, and REI helped to make it a fun, safe adventure. REI is one perfect example of why stores are not going to die. In this article I’ll share five reasons why the store is here to stay based on my experience with REI. And these tips really can apply to all retail brands.
Brick and mortar continues to redefine itself with an updated look thanks to the Internet of Things driving customer engagement with tactile and sensorial experiences and turning the store back into a competitive advantage for brands and retailers. Hardware and software companies are working hard to stay ahead of the technology curve that continues to drive consumer demands and expectations. But while, companies like IBM, Intel and Elo are leading the charge, only about 20 percent of retailers can currently provide a highly personalized and digitally integrated in-store shopping experience.
Today we’re looking at a global shift I call the “mother of all trends:” there are more women in the paid labor force than at any other time in history. If you’re in retail, this is the trend that drives just about everything else, and something you should be monitoring closely. Why? Every time a woman takes a job outside the home, her spending patterns are altered. Not only does she increase her personal and household income, she may travel a different direction on the roadways, wear different clothes, eat different foods, shop at retailers further from home (as well as online), involve other people in caring for her children if she’s a mother, and have a different relationship with money. And that’s just for starters. Consider the following:
Long known as a city of elegant fashion, Düsseldorf has since discovered its hip, gritty side. Take the time to look around downtown and savour the unique blend of the exclusive flair of the “Kö” – insider-speak for the high-fashion boulevard Königsallee – and the new trend-district Flingern. The Retail Academy has put together a list of Düsseldorf’s most exciting stores:
Nín hǎo, Aldi, a nation of savers awaits you! Germany’s most profitable discounter is opening an online shop in the People’s Republic of China.