Opinion

Opinion

Opinion posts

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Today’s online shoppers are more demanding than ever. As ecommerce experiences become more sophisticated and multi-channel, user expectations have soared. Not only do they...
(c) istockphoto/rawpixel

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For many women, shopping alone is a luxury. Because of the role women play in their households (typically “chief purchasing officer” and for many, primary...
photo credit (c) Bigstock

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People will tell you they don’t like to be “sold,” but the truth is, we love to buy from people who inspire us with...

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That certain je ne sais quoi that made our Paris Retail Week store tour so special was evident the moment we set foot on...

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Interactive mirrors, augmented reality, 3D-printing – it’s only logical that recently held Paris Retail Week expo played host to many high tech novelties. But...

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After stores, e-commerce and m-commerce, a new channel could transform our way of buying. In China, tens of millions of consumers already order from...

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One after the other, major retailers are opening spaces in some of their hypermarkets allowing customers to customise various objects: mugs, t-shirts, telephone cases,...

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When we are talking about customer experience, the first thing is to be clear about what we are expecting as retailers or brands from...

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In the past year or so, we have seen a tremendous push of Chinese e-commerce services for Chinese products everywhere in the West. Wish,...
Photo (c) Bigstock

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There I was, standing in a sea of black suitcases at a local department store. My current wheelie bag was in dire need of...