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Frédéric Klotz

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Expert in logistics and transportation, Frédéric Klotz started with air transport (AOM) and then joined La Poste. He then became head of Supply Chain at RueDuCommerce . Frederick now advises companies on their logistics issues through his OpenYourWeb structure. He participates in the Info- Ecommerce website, by writing counseling articles on logistics. He also participates as a coach in training sessions and conferences on these topics, with e -commerce as favourite sector. In 2016, he joined the Digital Disruptors consulting group, with the aim of helping businesses, and especially clicks and mortars to effectively achieve their digital conversion.

The delivery, a new customer engagement lever

The delivery to a customer remains one of the decisive elements of an online sale. A failed delivery can ruin all the efforts you...