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Monthly Archives: February 2016

Customer experience, a key topic in retail? Understanding the issue through...

American retail is faring well. Supported by a strong economic dynamic, with unemployment at 5%, retail and e-commerce are making good progress. Moreover, Forrester...

Mobile First: the mobile services of brands versus consumer behaviour

It is a fact that the mobile constitutes an integral part of the French people’s daily life. To keep up with this evolution, retailers offer...

The “Responsible Retailer Label” certified at COP21 PARIS 2015

In 2009, a voluntary commitment agreement for French retailers was established which, to date, has been signed by 30 companies. A benchmark system to...